Service Management Write For Us
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As a professional field, service management has matured over the decades. Today, service provider organizations can tap into a wealth of knowledge, including various frameworks and standards that describe service management principles, best practices, and processes.
What are the Main Service Management Processes or Practices?
All service management frameworks describe the essential activities of good service management in the form of processes or practices. ITIL, for example, guides 34 service management practices.
A fundamental principle underpinning the frameworks is the concept of the service lifecycle. This life cycle is a variant of the “Plan-Do-Check-Act” or “PDCA” cycle, a well-established management method for continuous improvement.
The service life cycle consists of five stages that correspond broadly to the following service management processes or practices:
- Service Strategy
- Service design
- Service Transition
- Service operation includes incidents, service requests, and problem management.
- Service improvement.
Other service management practices include
- Service portfolio management, including service catalogue management
- Customer relationship management
- Configuration management
- Change management
- Service continuity management
These are examples of processes, practices, capabilities or areas of knowledge described in the various service management frameworks.
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